Returns & Exchanges

Due to the perishable nature of our natural wines and curated provisions, we only accept returns for items that are damaged or defective upon arrival. We strive to ensure every bottle meets our high standards for quality and terroir expression.

Return Process

• 1.
  Inspect Your Order

  Examine your delivery immediately upon receipt to ensure no bottles were damaged during transit or show signs of leakage.

• 2.
  Contact Our Sommeliers

  If you encounter a faulty bottle or 'corked' wine, email our team within 48 hours with your order number and a brief description of the issue.

• 3.
  Document the Issue

  Please provide a clear photograph of the damaged item or the specific defect to help us process your claim with our logistics partners.

• 4.
  Receive Resolution

  Once approved, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost to you.